Terms of Service

Tragent is operated by Tragent Technologies Pty Ltd (ABN 99 696 232 050). In these terms, “we”, “us” and “our” mean Tragent Technologies Pty Ltd, and “you” means the person or business using Tragent.

These terms apply from the moment you create an account. By signing up you are agreeing to them, and if you are signing up on behalf of a business you are confirming that you can bind that business.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

Tragent is trade business software. It helps you keep customer records, build and send quotes, turn accepted quotes into jobs, track hours, expenses and photos against those jobs, raise progress-claim invoices, schedule work, and optionally push transactions to Xero.

We add, change and retire features as the product develops. If we remove something you rely on, we will give you reasonable notice where we practically can.

You need to be at least 18 and give us accurate details when you sign up. You are responsible for everything that happens under your account, including anything your team members do.

• Keep your password to yourself and use one you do not use elsewhere.
• Only invite people to your business who should see your customer, job and financial records.
• Tell us promptly if you think someone has got into your account.
• Each login is for one person. Sharing a login between staff is not permitted — your plan sets how many users your business can have.

The person who creates the business is its owner. The owner controls billing, can remove team members, and is the only person who can close the business account.

New businesses get a 14-day free trial. No credit card is required to start it, and we will not charge you when it ends.

Trial accounts have lower monthly allowances than paid plans. When the trial ends your data stays where it is, but the app locks down to billing, settings and help until you choose a plan.

Paid plans are billed monthly in advance in Australian dollars. Prices shown in the app include GST where GST applies. Current plans are:

Just Me — $19 per month

1 user, and 100 emails, 100 AI quotes and 100 AI receipt scans each month.

Small Crew — $49 per month

3 users, and 300 emails, 300 AI quotes and 300 AI receipt scans each month.

Growing Team — $99 per month

10 users, and 1,000 emails, 1,000 AI quotes and 1,000 AI receipt scans each month.

Payments are processed by Stripe. When you subscribe you authorise us to charge your payment method each month until you cancel. We never see or store your full card details.

Monthly allowances reset at the start of each billing period and do not roll over. If you reach an allowance, the feature that uses it pauses until the period resets or you move to a larger plan. The rest of the app keeps working.

If a payment fails we may retry it and will email you. If it stays unpaid we may restrict access to the app until the account is brought up to date. We do not delete your data for non-payment.

We can change our prices. Existing subscribers get at least 30 days notice by email before a change takes effect, and you can cancel before it does.

You can cancel any time from the billing page. Cancelling stops the next charge and you keep full access until the end of the period you have already paid for.

We do not give partial refunds for time left in a month you have already paid for, except where the Australian Consumer Law requires it or we have made a genuine mistake with your billing. If something has gone wrong, email us — we would rather sort it out than argue about it.

Closing your business account deletes your business and everything in it, including team logins and uploaded files. That cannot be undone, so download anything you need first.

You own the customer records, quotes, jobs, invoices, photos and everything else you put into the app. We do not claim any ownership of it.

You give us permission to store, copy, transmit and display that content only as far as we need to in order to run the service for you — for example to render a quote PDF, email an invoice to your customer, or back up the database.

You are responsible for the information you enter about other people, particularly your customers. You need to have the right to give it to us, and to have told those people how their information will be handled. Our privacy obligations to them run through you.

Some features use artificial intelligence — drafting quotes from a description or photos, reading receipts, and checking material prices against public sources.

AI output is a draft, not a decision. It can be wrong about quantities, prices, materials and totals, and prices found on the web can be out of date. Check every AI-drafted quote and every scanned receipt before you send it or rely on it. You are responsible for what you send to your customers.

Use the app for running your trade business. Do not:

• break the law, or use the app to help someone else break it
• upload material you do not have the rights to, or content that is unlawful, misleading or offensive
• send bulk or unsolicited email through the app, or anything that would breach the Spam Act 2003 (Cth)
• try to get into another business’s account or data
• scrape, resell, sublicense or white-label the service
• probe, load-test or interfere with the app or its infrastructure without our written consent
• work around user limits, monthly allowances or access restrictions

The app connects to services we do not control — Stripe for payments, Xero for accounting, Google for address lookup, and our email and AI providers. When you connect one of those, its own terms apply to your use of it.

We are not responsible for a third-party service being unavailable, changing, or getting something wrong. Where a connection breaks, we will show it in the app so you can fix it or work around it.

We work to keep the app available and quick, but we do not promise uninterrupted service. We need to deploy updates, and our hosting, database and email providers occasionally have outages of their own.

Support is by email at sam@tragent.com.au during Australian business hours. We aim to answer within one business day.

We take regular backups. You should still keep your own copies of anything you cannot afford to lose — quote and invoice PDFs can be downloaded from the app at any time.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees.

If there is a major failure with the service you are entitled to cancel your subscription and get a refund for the unused part of it, and to compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem fixed within a reasonable time, and if that is not done, to cancel and get a refund for the unused part of your subscription.

Subject to the section above, and to the extent the law allows:

• we are not liable for lost profits, lost business, lost data, or indirect or consequential loss
• our total liability to you in any 12-month period is limited to the fees you paid us in that period
• where the law allows us to limit our liability to re-supplying the service or paying the cost of re-supply, our liability is limited to that

You agree to cover us for claims brought against us because of content you put into the app, or because of how you used it, where the claim is not our fault.

You can stop using the app whenever you like. We can suspend or close an account that breaches these terms, that is being used unlawfully, or that puts other users or our infrastructure at risk. Where the situation allows it, we will warn you first and give you a chance to fix it.

If we close your account without cause, we will refund the unused part of your current billing period.

We may update these terms as the product changes. For minor changes we will update this page and the date at the top. For changes that materially affect your rights, we will email you at least 30 days before they take effect. Continuing to use the app after that means you accept the new terms.

These terms are governed by the laws of QLD, Australia, and you and we submit to the courts of that place.

If part of these terms turns out to be unenforceable, the rest of them still stand.

Email

sam@tragent.com.au

Post

Tragent Technologies Pty Ltd